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Furniture, Large & Bulky Delivery Information

FREE delivery on all orders over £1000 to mainland UK addresses only. Delivery charges for large & bulky start at £34.99 for basket totals under £1000 and are calculated on Weight. This does not extend to products that are on sale in store and not listed online. See below for further, more detailed information.



Whitehall operates its own fleet of delivery vehicles. Delivery is available locally to the Garden Centre at Lacock. Delivery addresses outside the local area are sent with our delivery partner Panther for Large & Bulky items.

Charges applicable to your delivery

Delivery charges start at £34.99 for large and bulky items that checkout under £1000 to the mainland UK, we will notify you within 2-3 days of your estimated delivery date. Garden Furniture items may take longer but you will be notified of any delay within 24 Hours.

If you wish to have your delivery on a specific working day, just specify in the comments box when completing your order, we will attempt to best accommodate this and will contact you directly to confirm delivery.

At this time, we cannot deliver to any European or International destinations, Ireland, Isle of Man, Channel Islands, Scottish Islands, and BFPO addresses.

Delivery FAQ’s

What Time Will My Delivery Arrive?

After you have placed your order you will receive a call from us or our delivery partner to book a suitable delivery date in with you. On the morning of your delivery we or our delivery partner will call to give an estimated delivery window, if you aren’t going to be in we can arrange delivery to a neighbour or safe space.

What if I Cannot Be Home To Accept The Delivery?

If you cannot be home to accept your delivery, you may leave instructions for the driver to leave your goods with a neighbour or in a location around the property that you are happy with. In these instances, we will not require a signature.

Will I Need To Help The Driver Unload?

Occasionally when very heavy products are ordered and the delivery is scheduled on our own transport, the driver may need help when unloading the products. Your delivery may be arranged on the condition that there is an able-bodied person there to assist the driver when unloading (in these instances this will be discussed when you are contacted to arrange the delivery and accurate E.T.A. will be given).

Can I Select A Separate Delivery Address?

It is possible to select a different delivery address if required, there is an option to select this after completing the cardholders address.

Delivery Charges

For Large & Bulky items (including Barbecues) under £1000, the delivery charges below apply.

Weight Band

Delivery Charge

0 to 31kg


31.1 to 85kg


85.1 to 115kg


115.1 to 145kg


145.1 to 175kg



Internet delivery charges may vary from those offered in our stores. This is due to the variation of products offered.