After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, and are not acceptance of your order.
Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you. Alternatively, we may decline all or part of your order for any reason, in which case our third email will tell you so.
We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers in our stores may differ from those featured on this site.
We accept all major credit and debit cards. Payment is made at the Internet check out, which can be accessed through your Internet Shopping Trolley. Remember, you can still change your mind at the checkout as to whether you wish to continue with the purchase.
All Prices and charges on this site are in UK pounds. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ page).
We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.
When do I give my payment details?
Payment is made at the Order Payment Stage, which can be accessed through your Internet Shopping Trolley. You can still change your mind at this stage. Payment is only made when you click to Complete your purchase.
When will I be charged?
The full purchase price will be charged to your card upon placement of your order.
Acceptance of Terms