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Returns

Online Returns

You may return or exchange products, subject to the cancellation rights given in the section above, within 28 days of the despatch date. Products must be returned in their original packaging. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. To return products, please contact our Customer Service Team on help@whitehallgardencentre.co.uk as described in the section above. Our Customer Service Team will then arrange for a third party carrier to collect the products from you free of charge or our FREEPOST returns address on the invoice.

In-Store Returns

You may return or exchange products within 28 days of the purchase date on the receipt. Products must be returned in their original packaging, unused & with tags. To return products, please speak to our customer services desk.

Items returned with an expired receipt or without a receipt will be issued a credit note to the value of the last known selling price.

Refunds

Online Refunds

On cancellation or return of products, we will make a refund to you of the full value of the payment made to us, excluding delivery charges, where applicable. A refund of the original delivery charge will be given (if applicable) in the instance of incorrect, damaged or faulty goods or if your order is cancelled within 7 (seven) working days from the day after which you have received the goods .

Where you paid for products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited. Where you paid for products using gift vouchers, refunds will be made in gift vouchers of equivalent value. Where you part-paid for products using gift vouchers and the remainder by payment card, the amount charged to your payment card will be re-credited to your payment card account and the amount paid in gift vouchers refunded by gift vouchers of equivalent value. 

All refunds will be made within 30 working days either:

  • (where products have not yet been shipped to you) of our confirmation in writing to you that your order has been cancelled; or
  • (where products have been shipped to you) of receipt of the returned products by us.

In-Store Refunds

On return of products, we will make a refund to you of the full value of the payment made to us, excluding delivery charges, where applicable providing the item is in its original packaging, unused & with tags (where applicable).

Items returned with an expired receipt or without a receipt will be issued a credit note to the value of the last known selling price.

Where you paid for products by payment card, refunds will be made by re-crediting your payment card account from which the money was originally debited. Where you paid for products using gift vouchers, refunds will be made in gift vouchers of equivalent value. Where you part-paid for products using gift vouchers and the remainder by payment card, the amount charged to your payment card will be re-credited to your payment card account and the amount paid in gift vouchers refunded by gift vouchers of equivalent value. 

Damaged goods

Online Sales

Please check your delivery as soon as possible after it arrives. In the unlikely event your delivery has arrived damaged please contact Customer Care on 01249 730204 between 8:30am and 8pm Monday to Friday, 8:30am to 6pm Saturday and 10:30am to 4:30pm Sunday.

In-Store Sales

In the unlikely event your purchase is damaged please contact Customer Care on 01249 730204 between 8:30am and 8pm Monday to Friday, 8:30am to 6pm Saturday and 10:30am to 4:30pm Sunday for next steps.