Centres reopening from Wednesday
Keeping Everyone Safe
We are keen to help you relax and enjoy time in the security of your garden, until further lockdown restrictions are lifted. To help keep everyone safe whilst shopping in our centres, we kindly ask that you observe our strict social distancing measures when you visit.
Customers who do not follow social distancing guidelines may be asked to leave.
Arriving To Our Centres
Please follow the designated queuing area at the entrance to our centres. We kindly ask that you follow the markers that are positioned two metres apart and help remind everyone to observe social distancing.
Similar to supermarkets, we are limiting the number of customers in our centres at any one time. You will be advised when you are able to enter.
Please be advised that no more than two people from the same household will be allowed into the centre at the same time. A parent and child in a buggy would be counted as one person.
Trolleys and baskets are available and the handles cleaned regularly.
On arrival please use the hand sanitiser station at our entrance.
In the Centres
We appreciate our customers normally enjoy browsing our stores, but in order to shop safely and reduce queuing, we encourage you to shop efficiently.
Please observe the social distancing 2 metre space markings and follow the directional arrows, which will help us keep everyone safe, and guide you to all parts of our store that are open.
We aim to make all plant areas, garden goods and outdoor living products available. Please note some other ranges may be restricted.
We are able to offer garden furniture and BBQs and will uphold our usual guarantees and refund policy. Customer numbers into these areas will be restricted and we value your patience during this time.
We regret we cannot allow customers to test out our range of furniture as you normally would. Our staff members will offer all the usual advice and guidance from a safe 2 metre distance. We are happy to carry products to your car at a safe distance.
We can also arrange delivery, this may take slightly longer than usual.
Our pet and aquatics centre (Lacock) will be open, but please be advised customer numbers will be restricted in this area.
Until further notice our restaurants will remain closed, as will our children’s play areas and garden areas.
Our food to go service offering hot drinks, takeaway food and ice creams is available at the exit when leaving for refreshments after shopping. We ask that customers do not consume food or drink when shopping around the centre to maintain levels of cleanliness.
Our main toilet block will also be closed, however there will be access to the disabled toilets for customers needing to use the facilities. Please see a member of staff at customer services who will assist with entry. This is to ensure that we can sanitise between uses to maintain the highest level of cleanliness.
At The Tills
Please push your trolley to the markers at the till point and step back 2 metres to allow a member of staff to safely scan your items.
Our team will call you when they are back behind the Perspex screen and are ready for you to pay.
We take all methods of payment but would prefer if you can, to use card and contactless payment methods at this time.
If you need assistance in taking your items to your car, please ask and a member of staff will help, ensuring the 2-metre social distancing measure is followed.
We hope that you are all staying safe and we look forward to welcoming you back into our stores. Thank you for your continued support.