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Shop Safely In Our Centres

 

(Updated 11th January 2021)

 

We are delighted to confirm that our garden centres and food halls are permitted to remain open during the lockdown 3 period. All our restaurants remain closed, with the exception of a “take away” offering of hot drinks and local foods will be available to purchase from our Shepard’s hut in the main Garden Centre car park at Lacock

Our number one priority is the safety of our colleagues and customers. We will continue to operate our strict Covid-19 secure measures including;

  • Monitoring the number of customers in store at any one time
  • Providing sanitising stations on entering our centres.
  • Enhanced cleaning of the store, trolleys and toilets
  • Asking visitors to social distance and wear face coverings at all times, including when queuing to enter the Centres. (Except if you are exempt, please bring proof with you)

Our teams are working very hard to keep everyone safe and if you choose to visit us, please help us by adhering to the safety measures in the centre.

Comprehensive risk assessments have been completed in our centres, which are being kept under review. We are following the guidance issued by the Government

Customers who do not follow our strict Covid-19 secure measures may be asked to leave.

 

Opening hours at Lacock until 11th January 2021

 

Opening Hours Lacock Whitchurch Woodborough
Monday – Friday 9:00am – 4:30pm 9:00am – 4:30pm 9:00am – 4:30pm
Saturday 9:00am – 4:30pm 9:00am – 4:30pm 9:00am – 4:30pm
Sunday 10:30am – 4:30pm 10:30am – 4:30pm 10:30am – 4:30pm

 

Arriving at our Centres

Please find the designated queuing area. We kindly ask that you stand 2 metres apart to help remind everyone to observe social distancing. We are limiting the number of customers in store at any one time. One of our team will let you know when you can enter.

Trollies are available and their handles will be cleaned after every use. We ask that you please use the sanitiser station on entrance and wear a face covering before entering the shop.

On arrival please use the hand sanitiser station at the entrance. 

 

In the Garden Centre

We appreciate our customers normally enjoy browsing our stores, but in order to shop safely and reduce queuing, we encourage you to shop efficiently.

Please observe the social distancing 2 metre space markings and any directional one way arrows, which will help us keep everyone safe, and guide you around the Garden Centre.

Where possible we ask that no more than 2 people from the same household visit the centre together. A parent & child in a buggy would be counted as one person.

Our pet and aquatics centre (Lacock) will be open, but please be advised customer numbers will be restricted in this area.

Until further notice our restaurants will remain closed, as will our children’s play areas and garden areas.

 “Take away” food facility offering hot drinks and local hot foods is available at the exit when leaving, for refreshments after shopping at Lacock. We ask that customers do not consume food or drink when shopping in the centre.

Our toilet facilities are open within our Centres.

At the tills

Please push your trolley to the marked ‘trolley bay’ at the till point and step back 2 metres to allow a member of staff to safely scan your items. Our team will call you when they are back behind the Perspex screen and are ready for you to pay.

We take all methods of payment but would prefer if you can, to use card and contactless payment methods. (£45 limit). You can also pay with a Whitehall or National Garden gift voucher or a gift card.

If you need assistance in taking your items to your car, please ask and a member of staff will help, ensuring the 2-metre social distancing measure is followed.

Click & Collect

We offer click and collect on many items available in store. This is a free and contact free service offered at all of our stores.

  • To place your click & collect order visit our website and shop as you usually would – we have a useful availability checker to help you check store availability before checkout
  • When you’re ready to checkout select click & collect from your delivery options and choose your collection store, date & time slot
  • On your collection day arrive at the carpark and drive to the white Marquee’s marked for Click & Collect
  • Your order will be waiting for you at your time slot for contact free collection of your goods

Shopping Online

Our online store is always open and offers multiple ways to shop with us either as a contactless home delivery service or for more local customers via click & collect at any of our stores. Our click and collect service is available Monday to Friday 10.00-15.30. We dispatch products throughout the week with deliveries Monday to Friday often available next day (weekends excluded). If you can’t make it into store at the moment why not browse and buy online via the link below 

 

Click To Shop

 

We hope that you are all staying safe and we look forward to welcoming you into our Centres.  Thank you for your continued support.